Who We Are
This Privacy Policy explains how Tarpin Finance Pty Limited (ABN 84 622 556 423, ACN 622 556 423), the operator of robwaterhouce (robwaterhouce.com), collects, holds, uses and discloses personal information in connection with the website and wagering services.
Tarpin Finance Pty Limited is located at Suite 1, 185 Gloucester Street, The Rocks, New South Wales 2000, Australia.
Wagering services available through robwaterhouce are provided under Licence No. 3297/2023/WB, held by Robert Waterhouse and regulated by Liquor & Gaming NSW in New South Wales, Australia.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Privacy contact: our Privacy Officer can be reached at support@robwaterhouce.com (attention: Privacy Officer) or through the Contact Us page.
Categories of Personal Information We Collect
We collect several categories of personal information including: identity information (name, date of birth, address), contact details (email, phone number), account information (username, password, account preferences), financial information (payment details, transaction history), wagering activity (bets placed, wagering patterns, account balance), device and technical information (IP address, browser type, operating system), location data, and information required for identity verification and regulatory compliance.
How and Why We Use Your Personal Information
We use your personal information to: provide and manage your robwaterhouce account, process deposits and withdrawals, facilitate wagering transactions, verify your identity as required by law, comply with responsible gambling obligations, communicate with you about your account and our services, detect and prevent fraud, improve our products and services, fulfil legal and regulatory requirements, and manage your responsible gambling preferences including deposit limits and self-exclusion.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to: payment processors and financial institutions, identity verification providers, regulatory bodies, law enforcement agencies and other government authorities where disclosure is required or authorised by law, including Liquor & Gaming NSW where applicable, racing and sporting bodies, BetStop (Australia's National Self-Exclusion Register), professional advisors, and technology service providers who assist in operating our platform. We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Wagering transaction records are retained in accordance with regulatory requirements. When personal information is no longer required, it is securely deleted or de-identified.
Direct Marketing
We may use your personal information to send you marketing communications about our products and services. You can opt out of receiving marketing communications at any time by using the unsubscribe option in our communications or by contacting us. Opting out of marketing will not affect transactional or account-related communications.
Data Breach Notification
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
Children's Privacy
robwaterhouce wagering services are available only to persons aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information.
How We Protect Your Personal Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include encryption, access controls, secure data storage and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access, Correction and the Privacy Officer
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make an access or correction request, or for any privacy-related enquiry, please contact our Privacy Officer at support@robwaterhouce.com or through the Contact Us page.
Complaints
If you believe your privacy has been breached or you wish to make a complaint about how we have handled your personal information, please contact our Privacy Officer at support@robwaterhouce.com. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Overseas Disclosure of Personal Information
We may disclose personal information to recipients located outside Australia where necessary for the provision of our services. Where we do so, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with Australian privacy laws.
Related Information
For information about how we use cookies, please refer to our Cookie Policy. For information about our terms of service, please refer to our Terms and Conditions. For responsible gambling support, contact Gambling Help Online on 1800 858 858.
